Frequently Asked Questions

Our pepperoni rolls are made in house, homemade with quality ingredients that are sourced locally. Our pepperoni rolls  are never frozen. We ship directly after baking. Our products never sit on a shelf.  They are customized solely for our customers. We do offer sales and discounts, so be sure to check back to see what discounts may be available. 

Our pepperoni rolls are made to order. As soon as we receive your order we  will add it to our order system and begin making your fresh pepperoni rolls. We try our best for all orders to be shipped within 2 business days,  depending on the time of the order is received ,if  we can get it out the same day, we certainly will. Any orders received after Wednesday afternoon, will be shipped on Monday, this is to ensure freshness.

Please remember that we do ship via USPS Priority and UPS. Sometimes USPS  and UPS schedule can delay an order as well, also holidays can cause shipping disruption.  If you need an order to be received by a certain date, we are happy to assist,  Expedited shipping is available for UPS Expedited and USPS Express (please contact us for carrier fees).

Yes, absolutely we do specialized orders. Just reach out to us and let us know what you are looking for and we will get back to you with a quote. 

We do offer wholesale pricing for business customers, as well. Just  use our contact form and tell us what you are looking for and the amount and we can give you a quick quote.

This is a very good question. We always bake and ship as quick as possible, however to ensure that your order is  as fresh as possible we highly suggest when ordering to select expedited shipping to ensure the freshest delivery. In the case where you select regular delivery, we do double bag  some of our orders to ensure fresh delivery, depending on your shipping location.

I received my order and it has been in warmer temperatures, is it safe?

Absolutely! Pepperoni rolls are shelf stable and not shipped once.  They are safe to consume due to the baking process.

Unfortunately, we have no control over shipping prices. All of our shipping prices are determined by the USPS/UPS and are based on the weight and the location we are shipping  to,  so for example, a package going to California is going to be much more higher than a package going to Ohio. So distance and the weight of the package plays a part.  It also can vary based on the time of year, due to holiday rate increases among the carriers. We make absolutely no money off of shipping fees.

Absolutely not! All of the orders are baked fresh, never frozen or stored. It is so fresh that we have to wait for our pepperoni rolls to cool before packaging. 

Unfortunately there are instances where shipments can be delayed, this is not due to Mountain Top Pepperoni Roll Company. All of our orders are double packed to ensure freshness, even in the situation where there is a delay,  we can provide original shipping documentation and allow you to file a claim through the USPS/UPS if it failed to arrive by promised date. We do not issue refunds once your order ships. Any refund that would be issued, would be by the carrier and you would need to file a claim with them.

We only offer a refund if there was an error with  baking and  documented photos to show the error.  Any documentation needs reported after opening packages within 24 hours of delivery, we need to be contacted, within that time frame,  we will not accept any documentation after 2 4 hours after delivery. We do not offer a refund for shipping issues, that needs to be done via USPS/UPS claim process. 

Pepperoni Rolls are shelf stable and do not need to be refrigerated, they are the freshest up to 5 days after delivery, we always recommend to freeze rolls if you know they will not be eaten  within that time frame. Or to place them in the refrigerator as this can extend the life, as well.  Our  pepperoni rolls freeze great! Just be sure when you thaw the pepperoni rolls, remove them from the bag, blot off any condensation and your rolls will warm at room temperature.

Absolutely! They are best reheated in our opinion, but can be ate as is, as well. It is all about preference. Many of our buyers prefer reheating in the air fryer, but some prefer the oven and/or microwave. 

We do permit cancellations if an order is canceled BEFORE baking, we do not offer cancellations on orders that have been baked and are being prepared for shipment.

Yes, we absolutely do. You can choose to add a note/gift card and gift  wrapping is also offered, for an additional fee.

Here at Mountain Top Pepperoni Roll Company, we feel that getting a pepperoni roll should be a customized experience.  When you have a pepperoni roll, you sometimes wish it had more pepperoni, maybe extra cheese, or maybe you wish you could add some spice to it and here, with us, you can fully customize your rolls and add the flavor you crave. If we do not have the extras you want, contact us and we can create a special order for you.

Yes,  if contacted immediately, however, if the address label has been printed and the package has left our place, then you would have to contact the carrier, there is nothing we can do on our end. This has happened and it has been delayed or was not received, so we always stress the importance at ensuring the delivery address is correct. 

Yes, we absolutely do. You can get pepperoni rolls packaged individually or if you are needing something customized via a label that you would like placed on pepperoni rolls we can do that for you. Feel free to contact us, we are happy to discuss your needs to see how we many assist you with your order.

Yes, we absolutely do. We love our Military and First Responders! We offer a 10% discount and all we ask is that you submit an official department ID badge, a veteran ID card (you only have to do this once), just for verification purposes.